1) What are the primary functions you need a call center to perform? [required]
Take Sale Orders
Provide Customer Service
Provide Technical Support
Generate and Qualify Inbound Leads
Process Applications
Schedule Appointments
Respond to and Manage E-mail
Provide Live Web Chat Support
Providing Answering/Messaging Services
Other Please Specify:
2) How many inbound calls, e-mails, and/or inquiries do you expect to out source on a
Not Sure
1-499
500-1,999
2,000-4,999
5,000-9,999
10,000-19999
20,000 +
3) When do you want to begin using call center services? [required]
ASAP
In Two Weeks
In One Month
More Than Two Months
4) What type of call center outsourcing coverage do you need? [required]
Dedicated 24- Hour Coverage
Normal Business Hours Coverage Only
Normal Business Hours Plus weekend and/or Holiday Schedule
Other Please Specify:
5) What is your estimated annual budget for outsourced call center services? [required]
Less Than $2,500
$2,500 - $4,999
$5,000 - $9,999
$10,000 - $19,000
$20,000 - $49,999
$50,000 - $99,999
$100,000 - +
Not sure - please advise
6) What is the five digit ZIP code for your office location? [required]
7) What is your e-mail address? [required]
8) What additional call center services would you like provided?
Credit Card Processing
Regular Reporting
Web-Enabled Stations
Product Or Direct Mail Fulfillment
Script Writing
Foreign Language Support
Other Please Specify:
9) Please describe in detail any additional call center requirements you may have.
Your Name *
Company (optional)
Street Address *
City, State * Zip/Postal Code *
Your Telephone Number *
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