Some businesses don’t need a fully-staffed, dedicated call center. A
doctor’s office or utility company, for instance, may need a live
operator to simply take calls during off-peak hours and weekends,
share general information, and take down messages for staffers.
This is what is commonly known as an answering service or
messaging service. Which is Gate Keepers Answering Service
primary function.
Answering services are affordable because the service doesn’t need
Answering Services
We bill on a month-to-month basis. This represents a significant benefit for you. Month-to-
month billing means:
- You are not tied to a restrictive contract, and that
- You can use our services for short periods - like a vacation shutdown.
Most important - it means that if we are not providing the service you expect, then you can
terminate our service with no extra fees.
Check us out. Call us today to discuss your requirements 1-866-412-5593. OR, CLICK HERE
to receive a copy of our current rates.
"WE ANSWER THE PHONES WHILE YOU CONDUCT BUSINESS"
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Service Center
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Services
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Gate Keepers Answering Services Offers Month-to-Month Billing
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to run in-house. Vendors can provide the service from their offices and use special software to
manage the call volume and share information with the callers.
Answering Service 24-7
An answering service offers 24x7x365 live operators to handle incoming calls. If you get
important calls after hours and during the weekends and don’t want to hire full-time staff,
answering service operators can relay basic information, take down messages, and send the
information over to you via fax or email. Which is one of the services provided by Gate
Keepers Answering Services.
Call Screening
They can also do call screening. If you simply want to pre-qualify callers before routing them to
the appropriate agents, Gate Keeper Answering Service can help by providing basic
information and taking down phone numbers for agents to call back.
Live Operator or Automated Answering Service
You can choose a fully-attended or automated answering service, although it’s recommended
to have live operators answering the phones. It gives the customer more confidence in your
business and assures them that their calls will be returned. With Gate Keepers Answering
Service, you can also have critical calls forwarded to you immediately.
A modern automatic answering service is still a viable (and less expensive)
option. You can get set up with interactive voice mail that connects to a central
computer which holds and distributes the information for you. This method can
also give callers a clean menu of options to choose from to get additional
information or reach the appropriate voicemail box to leave a message.
However, if you experience a power outage or you lose your Internet
connection, you risk losing the incoming and saved calls. With Gate Keepers
Answering Services all of your calls will be safely saved and backed up at a
alternate site.
Keep in mind, answering services don’t have the same functionality as a standard call center.
The operators that work for you are responsible for simply passing along general information
and taking down contact information for people calling in after normal business hours. It’s a
solution for companies that want customers to have a live person operating the phones, but
can’t afford a full call center. Gate Keepers Answering Service will do just that.
Also, if your organization is growing so much that you need an answering service just to
supplement the volume, it may only be a short term fix before you need full call center
solutions. If that time is now, let us help you with a free call center services request for quotes.
Our call center agents are simply the best in the business. Let our courteous, well-spoken telephone call center representatives revamp your corporate image by intelligently answering your calls and dispatching your messages.
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